What our Customers say...
James, Mayra and Bola were the team that we worked with and they made this very stressful event during the holidays go smoothly! They were always timely and let us know exactly what was going on with our property. They were a very professional and exceptional team!
We had a very good experience with SERVPRO. Cody, Mayra and Angel were very kind, patient, empathetic, and informative. We had many questions during this clean up process, and they were always willing to answer, reply to a text, or pick up our call. They left the house in good order, and tidied up every day as they left. They kept us posted as to what was happening with our insurance. This water damage was a stressful and intrusive event… Cody did a great job of coming in and explaining the path forward, and Mayra and Angel were respectful and reliable!!
My experience with SERVPRO of San Ramon, after the New Year’s Eve flood at my San Ramon condo, has been wonderful. They were extremely responsive even though it was a holiday weekend.They deployed drying equipment ASAP. They explained the flood mitigation and restoration process and kept me informed during the entire engagement.
Everyone I have dealt with at SERVPRO San Ramon has been courteous, responsive, and informative. However, Myra Ruiz (water damage inspector) and Tunde ( project manager) in particular provided exceptional customer service and were extremely patient with me throughout this stressful event.
I hope I never have to deal with a flood again, but if I do I will definitely call SERVPRO of San Ramon.
The SERVPRO team helped me with cleaning up my water damage at my property. Nghia is extremely thorough and knowledgeable. A team of 3 came and provided a free estimate, documented the damages step by step, and helped me and informed me every step of the way. I would highly recommend SERVPRO to my friends and family.
SERVPRO came out quickly, turned around a bid, and completed work, all within 1 week! The guys who came to my home were extremely professional and efficient.
These guys were awesome to work with. I hope you never need to call them, but if you have an issue, they are the ones to go with. On time, professional and considerate. What more could you ask for?
The SERVPRO of San Ramon crew did an amazing job on a home bequeathed to Hope Hospice! Years and years of grime, dust, nicotine buildup, smoke damage and odor were removed and mitigated. They were courteous, hard-working and took a lot of care in working on this special property. It was so bad, we knew it was a disaster-level cleaning job and SERVPRO San Ramon were the ones to do it. The transformation was amazing and it is now ready for painting. The house even seems happier! Thanks SERVPRO San Ramon!
Thank you for the outstanding job you did during a very trying time for us. Not only did you pack out and in our belongings, but you expertly placed all items back to the exact same location they were at! You also did a great job in cleaning our entire house (floor, walls, ceiling, carpets, etc.) Your staff was sensitive and caring and went well beyond all expectations! In addition, since there was so many scheduling changes, your flexibility and willingness to adjust with these changes made our life a lot easier! We highly recommend you to anyone who needs any of your services! We couldn't have selected a better company! THANK YOU!!!!!!!!!!!!!! Rio and Kimie
We are very satisfied regarding the work of excellence regarding the renovation of our house done by Mr. Paul your technician who preformed 100% of repair, and clean-up. He explained every step in detail about the restoration.
So thank you so much for job well done.
NOTE: Highly recommended to customers.
I want to thank SERVPRO of San Ramon on the great job with the clean up of water damage in the crawl space of our home. Your team was always on time, communicated well on a daily basis, and cleaned up before leaving each day. Because of what you guys did in a very timely manner, I am extremely confident any chance of mold or dry rot has been eliminated. Thankyou
Recently, I have had difficulty dealing with our pest control not cleaning up pest issues. They told us "we don't clean up the area, you need to hire someone." I then asked "who do we call?" and they replied "we do not know". How lucky I was to remember a SERVPRO ad on TV the other day. So I called. First, their secretary/receptionist was right on it, by answering my call, calming me down and replying, "yes, we do it all. We remove your dishwasher, clean and disinfect the area AND clean up." Honestly, I almost cried with relief. Next, their receptionist called again to remind me what time the team would be coming and yes they arrived right on time. They did an amazing job and made me feel safe, knowing the team would do a great job. It is so great knowing thee are true blue companies out there in the universe that understand the needs of the client. A+ for all. Thank you so very much.
The SERVPRO technicians did good work, came on time, finished in a timely manner and cleaned up nicely.
The SERVPRO team in San Ramon were professional, courteous and helpful. Brian walked me through each step of the process and even helped us anticipate what would happen next. We were happy with their willingness to respond quickly and work around our family as much as possible. We hope to not need their services again, but if we do we would definitely call San Ramon again.
SERVPRO of San Ramon was a top knotch service. They showed up within hours of a huge water leak and started to help move furniture to prepare the room for drying. They were calm and experienced and knew exactly what to do. I was so happy to have a team of friendly experts helping deal with a shocking situation. Highly recommend them and would use them again in an instant.
I had a water leak from my toilet and SERVPRO of San Ramon was able to come immediately and take care of it.